Returns
We value each of our customers and want you to be completely satisfied with your purchase. We do everything we can to ensure your order arrives in perfect condition.
However, we understand that sometimes you might change your mind. That's why we offer a 90-day return window, giving you plenty of time to return an item or your entire order if needed.
All we ask is that the items are returned in the same condition as when you received them—unworn, unused, unwashed, with tags attached, and in the original packaging.
| Let us know you want to send something back |
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Step 1: email us at returns@bebeco.co.uk with your order reference and let us know you'd like to make a return.
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If you have an account with us you can log into your order history and submit your return request here:
RETURNS PORTAL
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Step 2: We will reply back with a returns authorisation reference and a returns form attached.
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If you do not have a printer, then please provide the information requested on the form on a piece of paper and include it with your return parcel.
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Step 3: Send your item(s) back to us to the address below.
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Bebeco Returns
95 Freestone Way
Corsham
Wiltshire
SN13 9EE
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| What else you need to know |
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Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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Items sent back to us without first requesting a return will not be accepted.
Unless the product(s) is defective, damaged or we sent you the wrong item, you will need to pay for the cost of return.
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You should ensure you get a proof of postage receipt when you post the parcel. We won't be able to refund you if we don't receive your parcel.
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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However we are happy to exchange if we have the item you want in stock after we have received your unwanted item/s back.
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You can view our refund policy here:
*Some items are not eligible and are excluded from our returns policy.
For example if the hygiene seal has been broken on certain products or are bespoke and have been customised for you at your request. These items cannot be returned under any circumstances other than a manufacturer fault. These items will be described as non returnable on the product page.
Your statutory rights are not affected.
